The small print

The following terms & conditions apply to Butlin's own breaks and private breaks that are sold on behalf of Butlin's through approved third parties, including Spring Harvest events. Sun Holidays may have separate Terms & Conditions for you to read in full prior to your booking.

Different Terms and Conditions will apply to Live Music Weekend breaks; you can download our Live Music Weekend Terms and Conditions here.

We try to ensure all information, photographs and accommodation descriptions have been compiled from the most accurate sources available at the time of going to press. It should be noted that photographs and artists’ impressions are illustrative only. Some facilities may vary between the resorts, please read resort-specific information carefully. All details and information on the Butlin's resorts are correct at time of going to press/digital image in October 2015. Accommodation décor, size and layout may vary between resorts. Pictures featured within our digital brochure are a typical representation. Not all accommodation is identical to the pictures shown on the web site; also not all accommodation is at ground level.

Butlin's may change these terms at any time by posting changes online, via email for your pre-arrival information, or due to unforeseen circumstances whilst at resort.

You should review these terms regularly to ensure you are aware of any changes made by Butlin's. Our agreement with you includes:

  • Booking a Butlin's break: (Includes – Booking options & restrictions)

  • Before you arrive

  • Identification & Data protection

  • Payment options

  • Behaviour and Compliance

  • Changes and cancellations to your booking:

  • Insurance and Holiday Protection

  • Guests with disabilities

  • If you have a comment

  • Accommodation

  • Smoking policy

  • General information

  • Alcohol & Drugs policy

Booking a Butlin's break

There are four easy ways to book:

  1. Online - Butlin'
    You can book direct via our website in the Book Now section. It also provides the latest information available on our short breaks.

  2. By telephone:
    Call us on 0330 100 6648, or for groups of (20) or more on 0330 102 5297. In order to maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. For guests who have speech and hearing impairments, we welcome calls through BT TextDirect service. To access this service, dial 18001 before the number you require. Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.

  3. Travel Agent:
    Your Travel Agent will be happy to check availability and make the booking on your behalf

  4. Visit the Holiday Booking Shop or Discover Butlin's while you are on resort.
    Breaks booked whilst on resort (at the Holiday Booking Shop / Discover Butlin's / Guest Services or Hotels) are covered by our Best Price Guarantee. If the same break is offered for sale at a lower price, subject to the terms and conditions below, customers will be eligible for a refund of the price difference. The refund is subject to the break being for the same resort, dates, duration, accommodation and number of guests and there still being availability to book. Best Price Guarantee only covers the original break booked whilst on resort. Third-party promotions, for example newspaper offers where you collect tokens, are excluded. If you have booked whilst on resort and have seen your break at a lower price, please save the quote online, email the details through to and one of our friendly advisors will check the prices and apply the discount to your booking. All claims must be made by the start date of your break.

  5. If any of your party has restricted mobility or access requirements - see Guests with special needs section.

Booking Policy

Family breaks:

In order to achieve a friendly, family atmosphere, Butlin's reserve the right to refuse or cancel bookings on our family breaks from all adult parties, large bookings or all same sex parties, this includes but is not limited to bookings that consist of:

  • Of four or more whose members are aged predominantly 16-21

  • Of eight or more

  • Of single persons who are not part of a family group

  • On family breaks where there are persons under the age of 21 the lead guest must be a minimum age of 21 years old.


To ensure our guests are safe and secure at all times, on all family breaks, we operate a wristband policy. These are issued to all guests aged 15 and over at check–in. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort, any lost wristbands are subject to a replacement charge. Guests without wristbands will be refused entry to venues and may be required to leave the resort without refund. Should you lose your wristband, please contact our Guest Services team.

Sun guests who have chosen to remove their entertainment passes will have different wristbands and will not be allowed access to any of our entertainment areas including the Traditional Fairground, Splash Waterworld and our evening show venues.

Sun entertainment passes, when purchased, will need to be for the entire booking and cannot be sold per person.

Booking taken for a major public holiday periods

Please note that all bookings taken for breaks commencing between 9 December and 31 December and other major public and bank holiday periods are subject to a maximum group size of eight. Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group for the purposes of these terms, irrespective of whether separate bookings have been made. If you or your guests fail to provide this information, we reserve the right to terminate the contract without recompense. Groups of nine or more persons should speak to our advisers on 0330 102 5296 and provide the full names and addresses of all party members, who will then contact the relevant director for approval. Butlin's reserves the right to terminate the contract of any guests found to be in breach of this requirement without notice, and would require the guests to leave the resort without refund of monies paid.

Please refer to Identification requirements and data protection section for more information.

Tots breaks:

  • Our Tots breaks have been exclusively designed for our younger guests under the age of 5 years old. To ensure that the best possible experience can be had, we will not accept any booking for any party size or related group that does not have an under 5 on the booking.

A contract will come into existence between you and Butlin's when:

  • We tell you on the telephone, or online over the internet, that your booking is confirmed.

  • We accept your deposit payment and issue written confirmation of your booking.

  • When your Travel Agent tells you your booking is confirmed.

The contract binds you and all members of your party. The contract lasts until you and your party leave the resort. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in ‘Terms & Conditions’. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking; you must attend the break booked.

By submitting a booking, you are confirming that no member of your party has a criminal record, has entry on a criminal register or any record of any order indicating antisocial behaviour, violence, abuse, public disorder or criminal damage or any other form of anti-social behaviour If this term is breached Butlin's reserve the right, in its absolute discretion to cancel your group booking.

All part of the price:

Within our digital guide, Travel agent brochure and web site, reference to items as ‘all part of the price’ means they are included within the cost of the break.

Your reservation confirmed:

Your booking will only be confirmed once the deposit has been paid. When you receive your confirmation of booking, please telephone our Customer Care team on 0330 100 6656 or see your Travel Agent if any of the details contained in it are incorrect. With this confirmation will be statements of cover for your optional insurance or protection (if purchased), and any other relevant information.

Late bookings:

For any Family breaks booked within 56 days prior to the holiday start date, full payment is required. For Arena breaks full payment is required 84 days prior to the holiday start date.

If the break is booked within 21 days prior to the start date, payment will need to be made by credit or debit card over the phone or at Butlin' and the card must be presented, along with a form of photo identification before room cards can be issued.

Group bookings:

Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group for the purposes of these terms, irrespective of whether separate bookings have been made.

Butlin's is committed to ensuring a safe and secure environment for all its guests. The lead booker for any group booking will be required to agree to and sign a code of conduct on the behalf of the group and to provide credit card details, as security, in the event of any damage caused as a condition of entry.

Tesco voucher bookings:

Tesco Club card vouchers can be used to pay for all or part of your break (excluding dining and additional extras) at our best available rates. Breaks can only be booked by calling our team on 0330-1009327 and you must have ordered and received your tokens before booking. You must specify the amount of vouchers you intend to pay with at the time of booking. Vouchers can be used on new bookings only and if you cancel your break no refunds will be given for the vouchers. For full terms and condition please visit Butlin'

Children on the booking:

Children remain the responsibility of parents or guardians at all times. Children aged eight years and under may not be left alone without full adult supervision. Services/facilities for children over five years old are not childcare facilities. Whilst every care is taken,. Butlin's will not accept bookings for parties with more than six children under 15 years old per adult. At least one adult must occupy each unit of accommodation.


Pets are not permitted in the main Butlin's resort. Assistance dogs are accepted by prior agreement. Caravan Owners who wish to bring their pet dog or cat should contact their chosen resort of Skegness or Minehead to make arrangements. Dogs and cats are restricted to the Caravan Owners section and are not allowed in the main Butlin's resort. Ask your resort which dog breeds are not permitted. Butlin's reserves the right to refuse any animal considered dangerous.

Before you arrive

Please ensure that all of the following guest’s details have been submitted for every adult member of your booking within 48 hours of making your booking:

Full name and address

Date of birth

Email address (To ensure that they are kept up to date with all pre arrival information).

Contact telephone number

The ways that you can let us know this information are:

  • Either via the telephone on 0330 100 6650

  • Email at

  • Or for party sizes of 20 guests or more please call 0330 102 5297

  • In addition you can also log on to your ‘My Butlin's’ account and update your information.

Arrival and Departure times:

Entry on to our resorts on the day of arrival is from 13:00pm, whilst you may enter the resort from 13:00pm and collect your welcome packs and room key passes, access to your room will vary dependant on the accommodation type that you have booked as follows:

Bognor Regis

Standard and Silver Apartments, Rooms and Suites 4pm

Gold, Deluxe and Premier Members 3pm Shoreline, Ocean and Wave Hotels 3pm


Standard and Silver Apartments, Rooms and Suites 4pm

Bayside, Chalets, Gold, Seaside apartments, Deluxe and Premier Members 3pm


Standard and Silver Apartments, Rooms and Suites 4pm

Gold, Seaside apartments and Premier Members 3pm

Key passes will not activate until the times specified above on the day of arrival. However, you may use all other facilities on your arrival day, before check-in. Please bring your booking confirmation reference number; this can be quoted rather than showing the full document. Fully paid accommodation will be held until 8am on the day following the date your break was due to commence. A meal will be available for guests with a dining plan arriving at their allocated restaurant prior to 7.30pm on their arrival night. We are unable to cater for those guests arriving after this time – no refunds will be given for meals missed due to late arrival. On your departure day, we ask that you vacate your accommodation by 10am and return your keys to Guest Services or leave them at the main resort entrance. You are welcome to use the other resort facilities until 11am on your departure day.

Important information and updates

Wherever possible, important information updates about your break and our entertainment guides will be published and available for you to view on line prior to your break. We would ask that you check your emails and our web site in the lead up to your break. In addition when arriving at our resort we will show you what activities and timings are available within your welcome pack. To avoid disappointment we would recommend pre booking your activities where possible.


To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times.

Offensive, illegal, or any form of anti social behaviour including excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their break, or Butlin’s reasonably suspects that they may fail to do so, their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst on resort, without refund.

These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post break communications.

Contracts will also be terminated if Butlin’s has a reasonable suspicion that any guest has committed, or intends to commit any of the above.

High Risk Periods:

We find that on our main Christmas and Easter breaks we have a higher demand for larger party sizes that can be detrimental to the atmosphere and comfort of others. We reserve the right on these break types to refuse bookings for larger party sizes of 8 or more, being it in single booking or a number of single bookings that we believe are linked together. Please read in full our Terms and Conditions regarding these break types. Identification requirements & data protection (Below). We reserve the right to identify other breaks and times of year as high risk periods and apply the same criteria to them.


On selected breaks, as one of our safety measures, we operate a wristband policy. These are issued to guests at check-in. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort.

Guests without wristbands will be refused entry to venues and may be required to leave the resort without refund. Should you lose your wristband, please contact Guest Services team - there is a charge for replacements issued.

Dress Code:

Your dress and appearance must be suitable for a family environment. You must wear appropriate clothing (including a top and shoes) while inside all of the entertainment venues at Butlin’s. If you are wearing clothing or have a tattoo which is indecent or likely to cause offence to other guests or team members, you will be asked to get changed/cover your tattoo and refused entry to our entertainment venues. Fancy dress should not be worn by guests aged 15 or over.

Identification requirements & data protection

We require evidence of identity and address for all guests 18 years old or more. If a guest is resident in the UK we will initially check that they appear on the electoral register. Please note that it is the responsibility of the person booking the stay to ensure that they provide full and accurate names and addresses of all guests 18 years old or more so as to enable a check of the electoral register to be carried out. If guest details as provided to us do not appear on the electoral register or the guest is resident outside the UK we reserve the right to contact them before their arrival and to ask them for evidence of identity and address (“Alternate Checks”). A bank or credit card statement no more than three months old must be provided for proof of address; and an item of photographic identification (valid driving licence or passport only) need to be provided for proof of identity. If we do not receive evidence of identity and address within 14 days of contact, we reserve the right to cancel the booking. Please note that due to timescales of administration tasks, bookings made within 30 days of the break start date will not qualify for our Alternate Checks and bookings may be declined if the guest details provided when booking do not appear on the electoral register.

  • Only the guests listed on the confirmation of booking may occupy the accommodation. Guests may be required to provide photographic identification, a passport or driving licence at any time during their stay. Failure to provide identification may result in termination of the contract and guests being refused entry/required to leave the resort. A refund will not be given.

  • No changes to the booking party will be accepted.

  • Due to our requirement to confirm the identity of all guests on our resort we will also require the vehicle registration details that will be arriving on our resort for the duration of the break, at our resorts we have an automated number plate recognition system which will record the arrival of the vehicle listed by you.

Use of Your Personal Information:

Butlin's Skyline Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. Butlin's Skyline Ltd will use the personal information that you provide to us and/or information provided to us by your Travel Agent to process your booking and book your holiday. We may need to pass your personal information and that of other members of your group who you are deemed to represent to third-party service providers such as insurance companies and travel providers, if you have requested these additional facilities.

You must inform other members in your party of the information about them that you are providing to us, and what we will use it for. For the purposes of data protection you, the lead guest, are acting as the representative of all members of your party. You may choose to provide us with information about your health or the health of members in your party so we can assist you with any disability needs. This information will only be used for the purpose(s) for which you provide it to us.

Please note that we can only discuss/amend a booking with the lead guest. We will correspond in all matters relating to the booking or group with the lead guest who acts as representative for all members of the group. If you have booked your holiday through a Travel Agent, or have asked us to book additional facilities on your behalf, please refer to the agent/service provider’s own data protection policy for details of how they use your information. Butlin's Skyline Ltd and carefully selected third parties will also use your information for internal market research and records purposes. This information may be shared with other companies within the Bourne Leisure Group.

We will also use your information to contact you about other holidays or services brought to you by Butlin's Skyline Ltd or our carefully selected trading partners. If you do not wish to receive such information please contact the Data Protection Officer, Butlin's Skyline Ltd, 1 Park Lane, Hemel Hempstead, HP2 4YL. Butlin's Skyline Ltd. In addition we may monitor and record telephone calls made to our Call Centres for quality control and team training purposes.

Payment options

Paying for your break:

The easiest way to pay for your holiday is by debit or credit card at Butlin' or over the phone. We accept the following:

DeltaMaestroMastercard Visa Electron VisaSolo

Our preferred method of payment is by Debit Cards. However, we do accept MasterCard and Visa for both the deposit and the full balance payment. We do not accept American Express or Diners Club.

At the time of booking we will require:

  • Card number

  • The last three digits of your security code

  • Expiry date

  • Cardholder’s name and address if different from lead guest name

  • For web payments additional verification will be required

Our current charge for card transactions is 0%, however this is subject to change. If you book your break within 21 days of the start date, the lead guest will need to make payment with a card in their name only. This card with photo ID must be presented at the time of check in at resort.

Automated Payments:

If you opt to pay using our easy automated payment method, you will be agreeing to the following terms and conditions. A lower deposit applies at the time of booking, as you have agreed to make the set monthly payments on a date each month selected by you over the remaining time before your arrival date. Failure to make the monthly payments to cover the standard deposit amount that will be collected using the card details that you provided at the time of booking will result in your break being cancelled. Please note that the minimum deposit will be collected/required if the booking is cancelled before the standard minimum payment is reached through your agreed payment plan (these will vary dependant on the break type you have chosen, please refer to our Customer Care team for further information about this on 0330 100 6665).

Standard Deposits Auto Pay Deposits Full Balance Due by date
Family Breaks (excluding WWE) £30 per person £10 per person 56 days before break start date
Arena Breaks (including Darts breaks, WWE & Madness) £45 per person £25 per person 84 days before break start date

We will notify you by email if there is a problem with your payment and give you 21 days to bring your booking up to date with the required payment. If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme and your outstanding balance will be required 56 days before your break date starts or 70 days if attending a Live Music Weekend break. If your break is cancelled and you wish to re-book your break at a later stage, you will not qualify for any previous offer and will need to rebook at the current pricing as at the date of your new booking request.

Cheques and postal orders:

If you are paying for your booking by post, cheques and postal orders should be made payable to Butlin's Skyline Ltd and sent to: 1 Park Lane, Hemel Hempstead, Herts HP2 4YL. Cheques cannot be accepted for breaks starting within 21 days of the booking. We cannot accept cash payments, so please do not send cash. There is a £20 administration charge for dealing with cheques refused by your bank. Post-dated cheques will not be accepted. Any bank charges incurred for these cheques are solely the guest’s responsibility. If you book through a Travel Agent, cheques should be made payable to them. Whether you booked directly with Butlin's or a Travel Agent, the deposit will be deducted from the payable balance. The date the remainder of your balance is due can be found on your booking confirmation, it can also be found on the web site under your ‘My account’ profile. Payments by post, on-line or telephone must be received no later than 56 days before arrival for all family breaks. Please note that balance reminders will not be sent, if your booking is not paid on time it may be cancelled.

Cancellations and Amendments to your Booking

Unfortunately, if you haven’t taken out Butlin’s Holiday Protection, we’re unable to issue a refund.

If you've taken out Holiday Protection (bookings made after 1st December 2018) or insurance (bookings made before 1st December 2018) please see details below.

Butlin's Holiday Protection

Applicable for guests who booked a break with Holiday Protection after 1st December 2018

a. What we offer
When you're looking forward to a holiday, it can be disappointing to have to cancel because something has happened. That's why we offer Butlin's Holiday Protection. Knowing that your holiday booking is financially protected should you fall ill or lose your job is reassuring, and Butlin's Holiday Protection allows cancellation in the event that any members of your party are unable to travel due to redundancy, sickness, jury service or death. Butlin's Holiday Protection is only available when you book.

Protection for your break costs £19 for 1-4 nights, £24 for 5-10 nights and £40 for 11 nights or more.

b. Refunds
If we refund you in line with the terms above, we'll return your money in the same way you made your original payment – back to the same payment card, for example. If you've used coupons or vouchers to pay for your holiday, we may be able to transfer them to another holiday with us. Unfortunately, we can't refund coupons or vouchers.

c. How to claim

  • Step 1. Call us on 0330 100 6659 as soon as you can.

  • Step 2. Send written proof of why you need to cancel, such as a doctor's certificate or court notification, by recorded delivery to Bourne Leisure Limited, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL, at least 48 hours before the start of your holiday.

  • Step 3. We'll write to you to tell you whether we're able to give you some money back – and the amount.

  • Step 4. We'll pay your refund to the card you used or send you a cheque.

Changing or cancelling your plans

Want to make changes?
We know that people's needs change – and we want to give you the best holiday we can. So if you decide to change your booking, we'll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available. There's also a £20 admin fee for all changes.

Please bear in mind that changing your resort or your dates within 56 days before your holiday starts may count as a cancellation. We will always try to accommodate changes to your resort or holiday dates. But if this isn't possible and you don't want to keep to your original booking, this will count as a cancellation.

Need to cancel your booking?
We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 0330 100 6665 as soon as you know so that we can offer you alternative options.

If you have our Butlin's Holiday Protection and you are cancelling for sickness, redundancy, jury service or bereavement:
Two days (48 hours) or more - Full refund minus a cancellation charge of £50 per accommodation unit
Two days (47 hours, 59 minutes) or less - 30% refund of your total holiday cost

If you have Butlin's Holiday Protection and you are cancelling for any other reason:
56 days or more - Full refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection
55-43 days - 70% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection
42-29 days - 50% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection
28-8 days - 10% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection
7 days or less - no refund

If you have not taken Butlin's Holiday Protection and you cancel your holiday, we will not issue a refund and you will need to claim back through your holiday insurance provider. However, we will always aim to provide you with as many options as we can; for example, we may be able to change the date of your holiday for an administration fee as an alternative to cancelling. Please call our team and we will discuss all possible options with you.

If we have to change your holiday
We do everything we can to provide the great holidays we advertise in our brochure and on our website. But very occasionally we find we can no longer offer the holiday people have booked. If this happens to you, we'll get in touch and offer you one of three options:
1. A replacement holiday that's the same or even better than the one you booked
2. A replacement holiday that's less expensive than the one you booked (together with the price difference)
3. A full refund


Applicable for guests who booked a break with insurance before 1st December 2018

Butlin's is a trading name of Bourne Leisure Limited who are authorised and regulated by the Financial Conduct Authority in respect of all insurance matters. If you wish to select an optional insurance policy through Butlin's, payment for our optional insurance policy must accompany your deposit payment on confirmation of booking, a 14 day cooling off period will apply to all purchases of our optional insurance policy via the telephone or on-line. Please refer to the policy wording for full terms and conditions.

View the Full Insurance Policy

Guests with a disability

If you have special requirements, please let us know at the time of booking. We will do our best to meet these requirements but they cannot always be guaranteed. If your special request is a necessity for you to be able to take a break, or any member of your party has restricted mobility or access requirements, please contact our specially trained coordinators on 0330 100 9334. Butlin's has a limited number of fully adapted accommodation units, which may be suitable for guests with disabilities. In order for Butlin's to provide you with full information of what is available on resort and to discuss your specific requirements and needs, call our Butlin's specially trained coordinators on 0330 100 9334.

When a booking is made, a special needs information form is sent to the guest with the holiday confirmation and it is a requirement of the booking that this form is completed and returned in advance of the holiday to the resort that you are attending. We want to ensure that the accommodation selected is accessible for your needs.

The details we require are:

  • The number of disabled guests and carers in your party: Please note that a ratio of one carer to every unit of accommodation booked is required on all bookings made.

  • Advice of any special needs these guests may require

  • The number of and sizes of wheelchairs being brought to the resort

  • The number and sizes of hoists being brought to the Resort

  • The numbers of and width of any scooters being brought to the resort

  • Details of any prescribed medication

We wish to ensure that we can provide the right accommodation and service, and require these details to meet your expectations.

Dialysis facilities close to resorts:

For dialysis treatment while on holiday: for Bognor Regis, contact 02392 463976 (located at nearby Warner Lakeside Hayling Island); for Minehead Resort, call 01823 424510; for Skegness Resort, contact Beacon Medical Practice on 01754 897000.

Royal national Institute for the deaf – Type talk

We welcome enquiries from RNID Typetalk, the national telephone relay service for the deaf, deafened, hard of hearing, deaf-blind and speech-impaired people. For further information on this service, contact by telephone 0800 7311 888, Textphone 0800 500 888, or email: Website:


All pricing is subject to promotional availability at the time of booking your break. We guarantee that the price shown on your confirmation of booking for the accommodation, party size and insurance or protection, plus any supplements, is the amount payable by you. We reserve the right to raise or lower our break prices and other charges at any time before booking. Our latest published prices can be found here and are valid for at least 30 days after the date on this document. Please note that all prices shown are inclusive of VAT at 20%. We reserve the right to amend the VAT element of the prices in the event of a change in rate of VAT.

Prices for Butlin's breaks will fluctuate throughout the day based on the demand for that particular break, in that particular grade of accommodation and on that particular resort. Therefore, when calling or going online prices may change. If guests book their holiday very close to arrival then this will occur on a much more frequent basis. Therefore, it is advisable to book early. Guests are reminded that the prices displayed in this brochure are for example purposes only, they are subject to change and may go up or down in response to changing market pressures. Prices given are only valid at the time of booking. Any quotation obtained prior to booking is subject to change.

Minimum price of break

The minimum price for any break, excluding any food packages or any insurance or protection policies, must be £50. This includes bookings using Customer Care discount vouchers.

Accommodation prices

Apart from at Christmas, our prices are calculated per unit of accommodation and vary depending on the size of the unit*. The price does not change if there are less people staying in the unit, than its maximum occupancy. However the prices displayed within our digital brochure are calculated based on two adults and two children (2-14yrs) sharing a four person unit (unless otherwise specified). *Selected Christmas breaks are priced per person. There is a minimum price depending on the occupancy of the unit, which vary by size of unit. If you do not have the minimum number of guests under occupancy charges may apply.

Apartments, rooms and suites:

Chalet’s and Apartments include a lounge and kitchen area. Rooms do not have a lounge or kitchen. Suites include a lounge but no kitchen.


For pricing purposes only are classed as age 15 or over.


For pricing purposes are aged between 2 and 14.

Infants under 24 months:

Sleeping in a cot in both apartments and rooms are free when the maximum occupancy for that unit has been reached. Cot hire is available at the time of booking for £10 per cot.

Dining packages:

Subject to availability, one of \our dining packages can be added to your booking. This is subject to availability. Dining packages may be restricted to certain accommodation types, please ask at the time of booking.

Dining prices are per adult and per child per day:

Under 2's are free

3 to 5 years are half price

Dining packages if required have to be added to all guests on your booking and for the full duration of your break.

Kids eat free & first child eat free offers are subject to availability at the time of booking. Kids eat free is applicable to one child (2-14 yrs) eating free per every full paying adult purchasing a dining plan. First child eats free applies to one child (2-14 years) eating free per unit of accommodation when purchasing a dining plan. Both dining offers applicable to new bookings only and discount will apply to the youngest children on the booking.

Ground-floor accommodation:

Can be secured for a supplement of £15, subject to availability. This may be subject to change. Guests that are Blue badge holders will receive a full refund when presenting their badge at Guest Services or Gold reception.

Offers and promotional availability:

Butlin's offers are subject to limited promotional availability. Due to the increasing popularity of Butlin's breaks, offers can run out from time to time. In this instance, we will be happy to assist in finding an alternative break for you. Please quote the applicable offer code, as this will help us to find the best price and offer available.


Please treat your accommodation with care and respect; it will be inspected at the end of your break by our housekeeping team. You will be held responsible for any damage caused during your stay. Damage to your accommodation may also result in the termination of the break with no compensation.

On departure, please leave your accommodation in a clean and tidy condition. Check your accommodation carefully prior to departure, as we do not accept liability for items left behind.

Pre-authorised deposit on arrival

We reserve the right to charge you during or after your stay for any loss or damage to our property. For party sizes of 10 or more, we may request a pre authorisation for payment upon your arrival at resort prior to check in for £100 per booking, this will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of our property are caused. The authorisation from your bank will last for up to 7 days and will impact the availability or access to the amount of funds authorised by your Bank or Building Society.

We reserve the right to enter accommodation at any time and for any reason, to ensure the safety and wellbeing of all of our guests.

Butlin's reserves the right to require that any guest be interviewed by us, on Butlin's premises, to enable us to look into instances of damage or nuisance to Butlin's property or guests. Any person who refuses an interview, without a reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately and refunds will not be given. We reserve the right of entry to our resorts, and the right to refuse entry to our resorts without notice.

If you have a comment

If you are dissatisfied with any aspect of your break whilst on resort, please speak to the Team Leader or Manager responsible for the area concerned. If they are unable to resolve the issue, then please speak to the Guest Services team. They will endeavour to help you immediately so that you can enjoy the rest of your stay. If you do not give us the opportunity to resolve the problem locally by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns. If, at the end of your holiday, you feel that we have not provided a satisfactory solution, the lead guest should write to the Resort Director at 1 Park Lane, Hemel Hempstead, HP2 4YL or via email to

Please submit any written comments within 28 days of returning from your break so that we may properly review and reply to your feedback. Please write your break reference number on your letter and include your telephone numbers.

Smoking policy:

Butlin’s is a family resort, so for the comfort of all guests our resort and all of our accommodation is no smoking (this includes any private outside areas like patios and balconies). Smoking in your accommodation will incur a £75 cleaning fee. There are designated areas on resort for guests that wish to smoke. Given their remarkable likeness to cigarettes, this includes e-cigarettes.

E Cigarettes:

E-cigarettes may only be used in outside areas. We do not allow these to be used in any of our entertainment venues or accommodation.

General Information:

Health and Safety

For the safety and well being of our guests, not all facilities are available to everyone and height restrictions apply on all our rides and activities.

Splash Waterworld

A responsible adult must accompany any child under the age of 8yrs old and any child who is a non-swimmer under the age of 14 yrs old. The adult must remain in the water with the child at all times. An adult may not accompany more than 2 children at any one time. Only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes.

Free Activities

We want to ensure that you enjoy all the activities we have on offer throughout your break. When booking free activities in advance, we ask that you only book one activity per person (Of the same activity, for example ‘football coaching’) – this is to ensure where possible, that everyone on resort gets to try as many of our unique activities as possible. If you would like the opportunity to take part in the same activity on more than one occasion, please look for further availability nearer the date and time of the event. Multiple bookings from the same guests may be declined entry on the day, dependant on demand.


Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out, please check with your resort. Rides are subject to weather conditions.

Butlin's actively works within the Health and Safety Executive’s Code of Safe Practice HS G 175 Fairgrounds and Amusement Parks, which states that operators should ‘take reasonably practicable measures to identify and exclude any individuals who cannot ride safely’. The code specifically includes persons who ‘have a physical injury or other condition’ that impairs their ability to use the ride safely. Ride attendants assess guests according to these recommendations. Unfortunately, this may present limitations to some disabled guests; those, for example, who cannot brace or support themselves in the seat of a given ride.

Contagious Diseases & Illness

Should Butlin's become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease or illness that has the potential to infect a large number of people quickly; they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease or illness being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable insurance prior to travel to cover any such eventuality.

Venue Capacities

Butlin's venues are subject to maximum capacities set by the local Fire Officer, and as such entrance to venues are not guaranteed. As our venues are popular seating cannot be guaranteed or reserved.

Access to restaurants, accommodation, entertainment and all other facilities on resort are only to be used by paying guests on a day visit or break.

Filming and Photography

Due to the popularity of Butlin's, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlin's promotional films and photographs on the resorts throughout the year.

Please be aware that photographic shoots and/or filming may be in progress during your break, and ensure that you are aware of the positioning of cameras at all times. You give us rights, free of charge, to anything containing your image (or the people in your party) that is taken while you stay with us. If you do not wish to appear please stay away from the filming area.

Please be aware that some entertainment shows use strobe lighting. The availability of some outdoor facilities and entertainment may be affected by adverse weather conditions.

Booking taken for a major public holiday periods

Please note that all bookings taken for breaks commencing between 9 December and 31 December and other major public and bank holiday periods are subject to a maximum group size of eight. Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group for the purposes of these terms, irrespective of whether separate bookings have been made. If you or your guests fail to provide this information, we reserve the right to terminate the contract without recompense. Groups of nine or more persons should speak to our advisers on 0330 102 5296 and provide the full names and addresses of all party members, who will then contact the relevant director for approval. Butlin's reserves the right to terminate the contract of any guests found to be in breach of this requirement without notice, and would require the guests to leave the resort without refund of monies paid.

Please refer to Identification requirements and data protection section for more information.

Alcohol and Drugs policy

For the safety, wellbeing and enjoyment of all our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. The quantity that is deemed excessive will be at the absolute discretion of the resort Team. Where excessive quantities of alcohol are/have been brought onto the resort, then the alcohol will be removed and returned only at the end of the break. Where repeated attempts to breach this condition are made, Butlin's reserves the right to terminate the contract without notice and without refund of monies paid.

We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal substance will be asked to leave our resort and will not receive a refund for any part of their break.

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